Emergency access · on Family

For the day nobody can
reach you.

Choose who can ask for emergency access to your documents when you can’t answer. You set the rules, and you can cancel any request.

Start a 14-day Family trial How it works ↓
No card needed.
Help, when you cannot answerPeople you choose.
Requests you can cancel.
YouYour accountYou choose
TNTheir accountThey request
1 daywaiting time, set by you
Ordinary documentsOpen only if you haven’t cancelled.
The Vault stays outside.Never part of emergency access.

How to give someone emergency access to your documents

On Family, you choose one or more trusted people from your household. They ask from their own account, and you get an email. You can cancel any request, block someone who keeps asking, require several people to ask, and set the waiting time. If you haven’t cancelled when it runs out, they can open your ordinary documents, never the Vault.

  1. 01 / Choose

    Pick the people you trust.

    Choose one or more people in your Family household. Being chosen opens nothing on its own.

    TN
    TN · trusted personMember of your household
    SN
    SN · trusted personMember of your household
    No access yetOn Family
  2. 02 / Request

    They ask from their own account. You get an email.

    They never use your login, and nothing opens yet.

    To you · from KuduDoc
    Emergency access requested

    TN has asked for your ordinary documents. Access opens in 1 day unless you cancel.

    Cancel request
  3. 03 / Wait

    The waiting time is yours to set.

    A day, or longer if you travel. Access opens when it runs out, unless you cancel.

    WaitingWaiting timeSet by you.
    1 day
  4. 04 / Open

    The papers they need.

    Once the time is up, they open your ordinary documents from their own account. The Vault is never included.

    Not sure which papers they would need? The life file checklist sets out what to keep for the people you choose.

    Ordinary documentsOwner’s Library
    Building policy schedule.pdfWho is covered, and for which period.On file
    Medical aid details.pdfMembership numbers and the waiting-period letter.On file
    Household electricity.pdfThe account someone needs to keep the lights on.On file
Your rules

You stay in charge of every request.

Travelling, or somewhere without signal? Set the rules before you go.

  • Cancel any request.

    Cancel before the waiting time ends and nothing opens, however many people asked.

  • Require more than one person to ask.

    For an elderly parent, require two or three of the children to all request before access opens.

  • Block someone who keeps asking.

    If one person keeps requesting, block them from asking again.

Emergency access rulesA parent’s account
Trusted people
TNSNLN3 children
Before access opens
All 3 must request
Waiting time
1 day
2 of 3 have askedWaiting for LN. Nothing is open.
Cancel request
On Family

Membership alone opens nothing.

  • The payer invites up to four other people, each with their own account.
  • Every occupied seat is billed. Empty seats are not.
  • Joining never transfers ownership of a record.
  • Paying for a seat does not open another member’s private records.
How a household works →
You
PayerOnly you invite. Your records stay yours.
TN
Trusted personCan request emergency access.
MK
MemberOwn account. Private records.
JS
MemberOwn account. Private records.
+
Empty seatNot billed until occupied.
Before you choose

Questions
people ask.

Compare plans →
No. Emergency access is not a will, a power of attorney or an executorship. It gives nobody authority over an estate. If you keep a will, the people you choose can see and its reference scan, on the rules you set.
Choose them as trusted people on Family now, before you need them. When they need your papers, they ask from their own accounts and you are told. If you haven’t cancelled by the end of the waiting time you set, they can open your ordinary documents.
Yes. The people you choose are members of your Family household, each with their own account. They never use your login. The payer invites up to four other people, and every occupied seat is billed.
No. Emergency access reaches ordinary documents only. Set up Vault recovery first: if both the Vault passphrase and the recovery key are lost, the contents cannot be recovered.
The idea is the same, for your documents. A trusted person asks from their own account, you are told, and access opens only if you haven’t cancelled by the end of the waiting time you set. It reaches your ordinary documents only.
Emergency access comes with Family. Personal is free, with no card and no expiry date. Family is €6 a month (€57 a year) and Professional is €12 (€120), per occupied seat, with a 14-day trial. Documents you have already sent are not affected by a plan change.

Choose your people before you need them.

Emergency access comes with Family. Try it for 14 days, no card needed.

Start a 14-day Family trialKuduDoc for home →